Sponsored Student Frequently Asked Questions (FAQ's)
General Sponsored Student FAQs
Australia Awards Scholarship Holder FAQs
- Should I bring my family with me?
- How much money should I bring?
- How do I access my establishment allowance?
- How much is my contribution to living allowance (CLE) and when will it be paid into my account?
- What is the Introductory Academic Program (IAP)?
- When is Introductory Academic Program (IAP)?
- How many courses do I have to take each semester?
- Can I transfer programs?
- What supplementary support is available to Australia Awards Scholarship holders?
- What are the visa conditions for me and my dependents?
- Can I travel during semester breaks?
- Can I stay in Australia and pursue a PhD?
- When do I have to leave?
- How do I book return travel?
- Can I attend my graduation?
- How do I make sure I settle back in once I am home?
Can my sponsor pay for my fees in advance?
If your sponsor wishes to pay the university directly, we must invoice them before payment can be made. Invoices are generally sent to each sponsor after census date.
All commencing international students and sponsored students are required to arrive in time for Orientation. If you are an Australia Awards student, you must arrive in time for the Introductory Academic Program.
We recommend that you attend your School and Faculty academic sessions during Orientation Week (O-week) and contact your School to discuss the requirements of your program with an Academic Advisor. The University offers a number of Pre-Semester preparation programs which can help with the transition into studying at UQ.
Please ensure that you ensure you enrol in courses by the required due date.
Commencing Master of Philosophy (MPhil) and Postgraduate Higher Degree (PhD) students need to attend an induction session with the Postgraduate Administrative Officer at their School. You will be officially enrolled as a PhD or MPhil student once this induction is completed.
Student Services run Accommodation Information Sessions for newly arrived students. You are strongly encouraged to attend one of these sessions before making any permanent accommodation arrangements.
See Accommodation for further information on living in Brisbane.
How can I find my way around Brisbane?
Translink coordinates the bus, train and ferry services across South East Queensland. Type your destination in the Journey Planner or free app to find the best route. If you plan on using public transport frequently, purchase a Go Card from train stations and participating newsagencies, like Campus News at UQ. Once you receive your ID card you can apply for a concession Go Card.
See Getting to St Lucia for further transport information.
How do I get my ID card?
New students must attend a Getting Started session, enrol and then wait 24 hours before applying for an ID card.
See Starting at UQ for locations, times and further information.
What support is available for students with disabilities?
See Disability Services for further information on support for students with a disability, illness or injury.
Who do I contact in an emergency?
If an emergency occurs on campus you must call UQ Security on 3365 3333 or 1800 800 123 (24 hours). UQ campuses have security call points in strategic locations and are patrolled 24-hours-a-day. UQ SafeZone is an easy-to-use, location-based application for mobile devices that can connect you directly with UQ security officers or emergency services during any type of first aid or emergency situation on UQ campuses and sites.
If you are off-campus, dial Triple Zero (000) for Fire, Ambulance and Police around Australia.
Please be sure to report all critical incidents and emergency situations to your Regional Coordinator as soon as possible.
How do I upgrade my Overseas Health Cover (OSHC) from single to family cover?
Please make sure you check on the level of OSHC your sponsorship covers. If your sponsor does not cover your OSHC and this cost is covered by you, then you will need to make the arrangements to upgrade through your selected provider.
If your sponsorship covers you for Single OSHC and you decide that you would like your family to join you, please contact the Allianz representative in the Student Centre to discuss upgrading your cover from single to family cover. Please be aware that you will need to cover the additional cost of upgrading to family cover.
If you need to upgrade from single to family coverage prior to your arrival in Australia please contact your Regional Coordinator in the International Scholarships Unit to assist you in obtaining an OSHC Allianz Insurance single cover certificate in order to contact Allianz.
You must have approval from your sponsor prior to applying to the UQ Abroad Office if you wish to go on exchange.
If you need to return home due to a family emergency please contact the International Scholarships Unit before leaving. We may need to await the advice of your sponsor.
I have fallen pregnant during my studies or have a medical concern which may mean I need to interrupt my studies, do I need to tell anyone at UQ?
Yes. Please contact your Regional Coordinator as soon as possible to let them know as they can assist you in checking the conditions of your scholarship and directing you to available support services.
Any changes to your academic program must be approved by your sponsor before a program changes can be approved. If you are considering a program change, please contact your regional coordinator as soon as possible, and they can assist in liaising with your sponsor.
Yes. As an international student and as a sponsored student, you must maintain a full time study load throughout your program.
I need to extend my program as I have failed a course or will not be able to submit my thesis on time, will my sponsorship be extended?
This is dependent on the individual conditions of your sponsorship. It is recommended that you alert your Regional Coordinator and sponsor as early as possible as extension requests can often take a number of months to be considered. If an extension is granted, you will need to provide the University of Queensland with an updated Financial Guarantee and extend your visa.
I’m struggling with my studies, what should I do?
If you are concerned about your progress in a particular course it is very important that you contact your Student Contact Officer/Regional Coordinator and seek help as early as possible. Speak with your Course Coordinator or an Academic Advisor in your School if you are worried about course content.
In some cases, yes, your regional coordinator is required to send results to sponsors at the end of each semester. This is dependent on our agreement with your sponsor.
I’m an RHD student. How do I seek assistance with the progress of my program?
As an RHD student, you must reach certain milestones with your program. As a sponsored student, it is very important that you stay on track or advise the Graduate School and your Regional Coordinator, if you are having trouble or unable to meet a milestone this may affect your sponsorship or progress.
You can contact your regional coordinator either by phone, email or by coming into the office.
I have a question which does not appear on this list.
If your question does not appear on the above list, please either contact your Regional Coordinator or visit the UQ Answers site.
Should I bring my family with me?
We strongly advise all Australia Awards students to arrive unaccompanied by their family.
All students should wait at least one semester before arranging for family to come and join them in Australia. This will give you time to find suitable accommodation, enquire about schooling, and settle in to your program.
How much money should I bring?
Australia Awards students are encouraged to bring a minimum A$750 with them when travelling to Australia. Initial expenses include full payment of temporary accommodation, public transport, food and other essentials.
Soon after meeting with your Student Contact Officer you will have access to your establishment allowance.
How do I access my establishment allowance?
Once you receive your establishment allowance cheque you will need to open a bank account, deposit the cheque and provide your complete banking details to the Scholarships Unit’s Finance Officer. This information is required to pay your contribution to living expenses (CLE).
How much is my contribution to living allowance (CLE) and when will it be paid into my account?
The current CLE rate is A$1150.01 and is paid into your nominated bank account each fortnight. Payments are calculated from your date of arrival in Australia and will cease five days after the official release of results or the end of your scholarship period, whichever comes first. The CLE is tax free.
Your first pay date will depend on when you submit your bank account details to the International Scholarships Unit. Please note there is no additional CLE provided for accompanying family members. If you have an issue receiving your allowance please contact your Student Contact Officer immediately.
The Introductory Academic program (IAP) is a 4-5 week course that all commencing Australia Awards Scholarship holders must complete before the semester starts. During this program you will learn about the academic expectations at The University of Queensland and gain useful skills to manage your studies and life in Australia. The Program is organised by UQ Student Services.
When is Introductory Academic Program (IAP)?
How many courses do I have to take each semester?
The only instance in which you can study fewer than 8 units is if you are ahead in your studies, such as if you took courses in a previous Summer Semester. You can enrol in less than 8 units if you are in your last semester of study and require fewer than 8 units to meet the requirements of your program.
Can I transfer programs?
If you would like more information on transferring programs please speak with your Student Contact Officer in the International Scholarships Unit.
What supplementary support is available to Australia Awards Scholarship holders?
Depending on your program and circumstances, you may be able to access supplementary academic support, fieldwork support, conference or workshop attendance support and reunion travel.
Supplementary Academic Support (SAS) is an entitlement that all Australia Awards scholars can access. Funds accrue at a rate of $500 per semester and can be used for individual tutoring, editing of a research project thesis or for domestic conference attendance that is directly related to your program. Individual tutoring is generally approved for an initial eight hours. If you apply for funding to attend a domestic conference you must have satisfactory academic performance and sufficient SAS funds remaining for future semesters. Domestic conference funding will only be approved for airfares booked through Campus Travel, reasonable accommodation and conference registration. All other expenses are to be paid by students. Students are permitted to travel to the conference destination one day prior to the conference and are required to return one day after the conference completion. Conference attendance will not be approved during your first semester.
If fieldwork is an essential part of your research program, you can complete the Application for Fieldwork Support. Fieldwork funding under the Australia Awards Scholarship covers the cost of one return airfare.
If you are a Research Higher Degree (RHD) student who has been accepted to participate in a conference where you will present research findings or research papers directly related to your degree, you may complete the Conference Attendance for RHD Students form.
You are entitled to reunion travel support if your program length is at least two full-time academic years and you are not accompanied by family members. A 2-year Master’s by Coursework student is entitled to one reunion airfare. A PhD student is entitled to three reunion airfares. Reunion airfares must be booked through a campus travel agent and can only be accessed after you have successfully completed one full academic year. You cannot depart until the official release of results and must return before the start of the next semester. If your original offer includes a reunion travel entitlement and after you arrive you decide that your family will join you, you must forfeit your reunion airfare entitlement.
You must submit the required supplementary support form to your Student Contact Officer in the International Scholarships Unit for approval. Written approval must be received before any support can be accessed.
See the Australia Awards handbook…
Can I travel during semester breaks?
There are no travel restrictions during the study breaks, however, we do recommend advising your Student Contact Officer if you intend to travel overseas.
OSHC will cover you for the entire duration of your scholarship period, including semester breaks, providing you are in Australia. If you are travelling internationally you should purchase additional traveller’s insurance.
Can I stay in Australia and pursue a PhD?
See the Australia Awards handbook…
When do I have to leave?
Australia Award Scholarship holders are required to leave Australia and return to their home country within 30 days the official release of results at the University, or before their visa expires, whichever comes first.
If you fail to depart Australia within 30 days of the official release of results, Australia Awards will immediately notify the Department of Immigration and Border Protection. You could be issued with a debt to the Commonwealth for the value of the entire scholarship.
How do I book return travel?
All completion travel must be booked through Campus Travel St Lucia when you are in your final semester of study. You should not purchase completion travel independently as no expenses will be reimbursed.
The International Scholarships Unit will review and approve the proposed travel arrangements.
Please note that once completion travel is booked it cannot be varied without the approval of the Student Contact Officer in the International Scholarships Unit. Any expenses related to changing a flight are your responsibility.
Can I attend my graduation?
If you are a coursework student you should be able to attend your graduation as graduation ceremonies are held approximately two weeks after the official release of results.
If your results are not finalised at the time of the official release of results due to incomplete assignments or deferred exams, your graduation ceremony may be held in the next semester and you may not be able to attend.
Attending a graduation ceremony is not compulsory. Please keep in mind that financial support from Australia Awards ceases five days after the official release of results.
How do I make sure I settle back in once I am home?
Australia Awards offer a re-integration plan and Awardees are required to make contact with the Australia Awards office in their country/region to advise them of their return.